FAQ
Product Questions
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General
Forgot your password? Simply click on “Forgot your password?” » on the login page. You will receive an email with instructions for resetting your password.
Please contact customer service at info@convalescence.ca and we will resend it to you.
Delivery / Pickup
It is not possible to have our products delivered at this time. Only in-store pick-up is available at the moment.
In-store pickup is free! Select the “pick-up in store” option when ordering and choose our branch. Your order will be processed within 24 hours. You will receive an email when your order is ready. Present this email along with a valid photo ID at one of the checkouts of the selected store. Please note that some items ordered may no longer be available at our branch.
We are currently working to implement a low-cost or free delivery service in the coming weeks. We will keep you informed as soon as these options are available. In the meantime, we appreciate your patience and understanding.
Payment
Of course! Simply use your unique gift card code at checkout online.
Back
Would you like to return or exchange your order for any reason? We are here to assist you. You have 30 days following receipt of your order to return the merchandise to the store. Please refer to our Delivery and Returns policy for full details.
Our products are non-refundable and non-exchangeable once opened. This is due to safety and hygiene reasons. Once a product is opened, we cannot guarantee that it remains in a clean and safe condition for further use. To ensure the quality and integrity of our products, we encourage you to carefully check your order before opening it. For any additional questions or for more information, please see our Shipping and Returns policy.